FAQS

Got Questions? We’ve Got Answers!

Welcome to our FAQ page – here, you'll find answers to common questions about our custom teamwear, clubshops, ordering process, and more.

If you can’t find what you’re looking for, get in touch with us below!

A free Clubshop is a personalised online store where your team, club, or organisation can order custom kit directly from us. There are no setup fees, and we handle the entire ordering and production process, making it hassle-free. We will arrange 1-2 week ordering windows for your shop to be open for purchases, and you can reopen your shop as many times as needed.

Getting started is easy! Simply contact our team at sales@conquerteamwear.com, or fill out our contact form and we will guide you through the process. We’ll help with design, customisation, ordering process and setting up your Clubshop if required.

We offer limitless design and colour options, allowing you to create a unique kit for your team, club, or business. Our range includes fully and partially sublimated garments, as well as cut and sew items with embroidered logos. You can add logos, sponsor branding, initials, numbers, and other personalisation features. Our design team will work with you to bring your vision to life. Get in touch to start your free kit design and receive a quote.

Orders will be delivered within 4-6 weeks from the Clubshop closing date, not from the date you place your order. Please check your Clubshop for the closing date, as most shops remain open for 1-2 weeks before processing begins. We will email you once you're order is out for delivery or ready for collection.

Orders are typically delivered within 4-6 weeks from the Clubshop closing date. If it has been more than 6 weeks since your Clubshop closed and you haven’t received your order, please contact us at orders@conquerteamwear.com, and our team will assist you.

You can amend your order as long as your Clubshop is still open. Once the shop closes and the order goes into production, changes can no longer be made. If you need to update your order before the shop closes, contact us by emailing orders@conquerteamwear.com and include your name and order number.

As all items are custom-made, we cannot accept returns unless the product is faulty or incorrect. If you receive a faulty or incorrect item, you must notify us within 7 days of receiving your order and return the item to us within 30 days. We will arrange a replacement for you. Please refer to our Returns Policy for full details. (orders@conquerteamwear.com)

We offer two delivery options:

1. Collection from Our Warehouse – You can collect your order directly from Conquer Teamwear, located at:
Unit 3, Parc Gelli Werdd, Rhodfa'r Glo, Cross Hands, Llanelli SA14 6EF, United Kingdom once it is ready.

Maps Location

2. Home Delivery – If you select home delivery at checkout, your order will be shipped directly to your address.

Yes! Most garments allow for personalisation, such as adding initials or squad numbers. Personalisation options are listed on the product when ordering. Please double-check your input, as text will appear exactly as entered.

Since all items are made to order, we cannot offer exchanges or refunds due to sizing issues. Please ensure you check the size guides before placing your order. If you’re unsure, consult your club for sample sizing or reach out to us for advice.

#PREPAREDFORGLORY